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Strong Emotional Relationship - Janice B Gordon

Stronger Emotional Relationships Create Higher Lifetime Value & Revenues

The strength of the relationships with your most valued customers enables you to predict and to sustain the performance of your business. Statistics from Gartner Group reveal that 80% of a company’s future revenue will come from just 20% of its existing customers. Customer retention costs are much lower than acquisition costs and retaining customers contributes to […]

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