Tag Archives for " Customer experience "

How Does Customer and Employee Experience Change the Leadership Conversation?

This time last week, I was introducing speakers and fielding questions in the Future Leadership track of the UNLEASH conference and expo in Paris. I was also speaking to close out the Leadership track of presentations. My presentation focused less on Developing 4th Industrial Age Decision-Makers to create outcomes while dealing with VUCA: the volatility, […]

Takeaways from Professional Speaking Association Inspire Conference

I did think four years ago with what I experience of the conference then, that I did not belong in this Speaking Association, however, Barnaby Wynter told me to stick with it. You have got to keep going to become a part of something. Inspire 2019 was my 4th Professional Speaking Association (PSA) conference, and […]

Why B2B Buyers Must Experience AI and AR Sales Solutions Processes

B2B buyers are no longer conditioned to wait. What has changed? Faster beats better or cheaper. The expectations buyers gain from their personal experience of B2C purchases on a platform like Amazon and eBay, inform their B2B purchasing expectations. No longer are B2B buyers willing to wait days for a response to an enquiry.