Posts in Customer experience

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This time last week, I was introducing speakers and fielding questions in the Future Leadership track […]
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Janice B Gordon AI AR Sales Solutions Processes
B2B buyers are no longer conditioned to wait. What has changed? Faster beats better or cheaper. The expectations buyers gain from their personal experience of B2C purchases on a platform like Amazon and eBay, inform their B2B purchasing expectations. No longer are B2B buyers willing to wait days for a response to an enquiry.