Janice B Gordon - The Customer Growth Expert
“Seeing my words influence sales professionals to grow in confidence and change behaviours; getting the exact results they want, is energising. There is nothing more rewarding than feeling the energy in a packed room or virtual space. I love to draw out engagement, to create an authentic connection, and present new and insightful takeaways, so they get astonishing results."
Janice B Gordon - The Customer Growth Expert
It was the energy that Janice injected into the room...
that made such a impact on all of the delegates learning experiences. I encountered Janice’s skills on the Key Account Management training programmes.
When Janice arrived, the delegates were at the end of an intense week. Being able to energise was crucial to bringing the delegates on-board to the techniques. Janice’s ability to carry people with her was critical to the sales teams learning outcomes.
Daniel Hutchinson -Learning Solutions Sales Director, Cambridge University Press 2015
Being the only black family in a village in Leicestershire in the 70s, her teachers didn’t have high aspirations for Janice. They advised her to become a nurse, like her Mum, or a cook. Worse still, they told her she wasn’t intelligent enough to do A-Levels.
This inspired the 15-year-old Janice to develop a healthy disrespect for authority; she simply didn’t believe it was the truth. She went on to do her A-levels anyway, and then a degree, and to top it all, an Executive MBA at the Cranfield School of Management.
She’s worked with and in different cultures as a sales rep. She knows what it takes to be successful in sales because she’s done it! Janice worked for ten years in the financial services sector and she sold designs in the US and Europe.
Janice worked in Botswana and Southern Africa as a project manager and then as an innovation and customer experience consultant. She also helped grow a construction company from £1 million to £4 million sales revenue. Janice has both business-to-consumer and business-to-business sales experience. In 2006 Janice run her own restaurant and bar, growing it from scratch to a hugely successful multi-award-winning business.
In 2013, Janice became a Visiting Fellow at Cranfield School of Management and helped increase revenue for many of their clients. For one client, this meant an increase in revenue of 100% to $12 million in only nine months, using strategic account management strategies.
Janice has published over 400,000 words of insightful content, conducted business research, created and delivered 100's of bespoke masterclass and presentations across three continents. This experience has led Janice to create the customer led. Scale Your Sales framework, which she delivers to some of the world’s leading businesses.
As soon as Janice spoke I felt inspired
Janice speaks from the heart with great warmth and engagement, connecting to her audience with ease. I was particularly impressed when I heard she was speaking with 24 hours’ notice (having stepped in for another TEDx speaker who was unable to attend) Janice has incredible natural flair and flexibility!
Maureen Dickie Coach and TEDx speaker 2016
Need a Customer Growth Keynote Speaker who?
...Energises and focuses your sellers, increasing the lifetime value of key customers and accounts?
...Isn’t your standard male and pale speaker, but someone who boldly demonstrates your commitment to creating a diverse corporate culture?
...Doesn’t spew out the same old sales rhetoric that you’ve heard for the last 20 years?
...Challenges your audience without undermining their experience?
...Provokes your salespeople into achieving results that they didn’t think were possible through key customer growth strategies.
...Provides a versatile modernising toolkit that your salespeople love to work with; delivering customer results?
…Delivers a unique framework of Attraction and relationship building through Engage Educate and Elevate strategies?
...Helps your sales professionals to connect the social media dots; providing innovative social selling solutions which previously eluded them?
...Empowers your sales professionals to attract decision makers; shortening lead times and increasing sustainable sales?
Is this the type of virtual keynote speaker and presenter you want at your sales event?
Then you need Janice B Gordon!
Janice's work ethic second to none. Her talk was delivered with poise, confidence, in an informative and engaging manner.
"Janice is an inspiring individual with a work ethic second to none. She was a guest speaker at a TEDx event I recently organised: TEDx University of Kent. Unfortunately, one of the speakers was unable to attend, and Janice was gracious to step in at the eleventh hour. She was able to prepare her talk within a limited amount of time, in consonance with the theme of our event, and deliver it with poise, confidence and passion, in an informative, engaging and stimulating manner. Her talk particularly inspired the audience and made positive remarks about her during the networking breaks.
These all lend proof to the fact that she is extremely competent, efficient, has a superb ability to work under pressure and is open to taking on a challenge. I would not hesitate to recommend Janice; she is indeed a rare gem."
Osiyemi Osipitan Legal Practitioner, TEDx Event Organiser 2016
Janice B Gordon's Awards
2020: Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020
2020: 150 Women B2B Thought Leader to Follow in 2021 listing by Thinker 360
2020: Tide Business 20 female UK entrepreneurs to watch in 2020
2020: Listed 4th on the Top #SalesGuru January 2020
2018: Professional Speaking Association 2018 Regional PSA President of the Year.
2017: Top 100 Global Business Influencer - Sage partnered with influencer marketing specialists Onalytica and OST Marketing for ranking.
2016: Newham Chamber of Commerce & Industry Business Award: Winner – Micro Business of 2016.
2016: Newham Chamber of Commerce & Industry Business Award: Highly Commended – E-Business of 2016.
2016: BeMogul2016 - Awarded the most influential & inspirational Black Britain’s.
2015: International Women of Power – Speaker of the Year.
2015: Docklands Business Club & East London Chamber Business Awards Highly Commended – Digital Impact.
2014: London Business Awards Finalist - Entrepreneur of the Year.
2013: Docklands Business Club & East London Chamber Business Awards Highly Commended - Female Entrepreneur of the Year.
She is a compelling presenter who adds real value to conference audiences
"Janice and I were the only two British Sage Business Experts flown over to Chicago to speak at their global Sage Summit. I was lucky enough to witness first hand why Sage had booked Janice. She is an engaging, compelling speaker who adds real value to conference audiences. The delegates came away inspired with ideas and fresh energy to improve their businesses. Janice is a Sage business genius and sales expert."
Jeremy Corner -Director, Blue Eyed Sun and Ivy Elle 2016
Coming Soon: Scale Your Sales to be published January 2021
Here from one reviewer of the book
Business Evolution: Creating Growth in a Rapidly Changing World Published 2014
"This is a well-written, practical and humane approach to growing a business, full of practical advice and exercises as well as thought-provoking stories and examples.
The 4Ps of Personality, Purpose, Pleasure and Process do a great job of encompassing the emotional and the practical sides of taking a small to the next level. While there's a clear structure to the approach, it's extremely flexible. The first chapter is called Motivating Thinking into Action, which is good summary of what the book does: provoking thought, and helping you turn it into results.
At its core is a belief in the value of customer service. Janice Gordon is at her best when she's giving examples of transformational businesses: those with the relationship with their customer at their heart."